SHIPPING : After the shoes are made by our manufacturer, which takes 10 to 12 days, I wrap them and send them by USPS Priority mail. It normally takes 2-4 days for them to reach you when I ship them. Having stated that, it will take about 16 days from the time you place your purchase to receive your item. After placing your order, you will get a tracking number in 10 to 13 days. Before contacting us, please check your inbox, including any spam or trash files.